SmartThings Privacy Notice
Last updated: 7 January 2020
At Samsung Electronics Co., Ltd., we know how important privacy is to our customers. We are the data controller for
SmartThings and have created this Privacy Notice to ensure you understand how we collect and use your personal
information.
Our Privacy Policy also applies to your use of SmartThings. Our
Privacy Policy contains more information about how we use your data. It also includes information about how to contact
us. Please read our Privacy Policy in addition to this Privacy Notice. However, this Privacy Notice at all times
prevails over the Privacy Policy.
WHAT INFORMATION DO WE COLLECT?
Through SmartThings, we collect and maintain information about you in various ways.
Information You Provide Directly
• Your Account Information: SmartThings will collect your account information, which is necessary to initiate and
provide the SmartThings service to you. This will include information such as your name, Samsung account ID, email
address, mailing address and phone number, username and password. Your account information will not only include the
information that you enter in the SmartThings app to create a Samsung account, but also the account information in apps
from third-party service partners which you allow to access SmartThings.
Information About Your Use of SmartThings
• App, Appliance and Device Usage Information: we will collect your usage information created during your use of the
SmartThings app, such as app logs, groups, rules and location names, and other configuration information. As SmartThings
may consist of several sets of home appliances, sensors, SmartThings hubs, smart bulbs, home monitoring cameras and
other devices connected to SmartThings (“Home IoT Devices”), SmartThings will also collect usage information related to
your Home IoT Devices, such as Home IoT Device model, name, group name or nickname and location name assigned to the
device, the network connection information and the surrounding network environment information, mobile country code,
mobile network operator, OS version, IP address and IMEI, sensor and configuration data, error and malfunction logs,
device identifier (e.g. ICCID) and the device and automation name. The main purpose for processing such information is
to provide the service you have requested. For example, when you use a motion sensor, SmartThings will collect the
information detected by the sensor, such as logs which indicate the motion of a person who lives in your home, that the
lights have been automatically turned on or off, or to alert you if any unknown person trespasses in your home.
SmartThings will also collect the usage/settings information of home appliances connected to SmartThings, if you turn on
these features. For example, the temperature information inside your refrigerator, the time information which shows how
long you have used the air conditioner, and other information about the functions you have selected will be collected
not only to display the device/appliance status through your mobile app, but also to understand your use of Home IoT
Devices and so that we can continue to improve the SmartThings service. In addition to the previous personal data, and
only in the event you need specific technical assistance in the usage of SmartThings app or Home IoT Devices, we will
collect your dump logs, which are files in which the technical errors of your devices are listed. These dump logs will
only be used to provide you with the technical assistance you need and to improve the SmartThings app and Home IoT
Devices.
• Video and Audio Clips Recorded by the Home Monitoring Camera: If you connect video or audio recording devices to
SmartThings, SmartThings will collect the video or audio clips recorded by such device, based on your choices, to
provide the service you request in the SmartThings app.
• Voice Information: If you connect Bixby to SmartThings, information about your conversations with Bixby, including
voice commands, will be collected to provide you with better feedback and to improve the quality of Bixby.
• Location Information: If you consent to the collection and use of location data, your geolocation data is collected to
provide advanced automation features, for example Sunrise/Sunset notifications and to wake up your Home IoT devices
automatically when you arrive at home. If you wish to stop processing your location information, you can turn off “Use
location information” in the SmartThings settings.
• Smart TV Information: If you connect a Samsung Smart TV to SmartThings, information about the Smart TV content you
purchase, including voucher or gift card numbers and information that lets you set reminders and calendar notifications
on your Smart TV will be collected.
We will also collect information about your Smart TV and other devices which you add to and connect with the SmartThings
app and the SmartThings Hub, and your use of these devices in ways that we will describe to you at the time of
collection or otherwise with your separate consent.
We do not knowingly or intentionally collect any sensitive personal data from you. However, please note that we cannot
guarantee that sensitive information is not unintentionally shared with us while using the SmartThings app and other
Home IoT Devices. If you submit information to SmartThings that is sensitive in nature, that will also be collected and
processed for the purposes listed below.
HOW DO WE USE YOUR INFORMATION?
• to enable you to control your Home IoT Devices in the SmartThings app;
• to provide services or features you request in the SmartThings app;
• to respond to your requests and questions, and to communicate with you about SmartThings;
• to provide assistance when you request technical support for the SmartThings app or Home IoT Devices and other
maintenance services;
• to provide you with remote maintenance service for errors related to Home IoT Devices connected to SmartThings if you
contact a customer service centre;
• to link your account information or otherwise interact with selected apps, devices, features and services of
third-party service partners;
• to operate, evaluate and improve our business (including developing new products and services; enhancing and improving
our products, services and SmartThings; analysing our products and services, aggregating and anonymizing data and
performing data analytics and performing accounting, auditing and other internal functions);
• to provide customized recommendations related to Home IoT Devices and other useful services or features;
• if you turn on Customization Service in your Samsung account, to use data collected through the SmartThings app for
the purposes herein. You can learn more about our Customization Service by going here;
• if you have a Samsung Smart TV, to (i) enable you to purchase Smart TV digital content, (ii) provide a history of
purchased Smart TV digital content, (iii) let you set reminders for Smart TV digital content, and (iv) enable you to
receive calendar notifications on your Samsung Smart TV;
• to comply with laws and regulations; and
• to protect the rights, property and/or security of Samsung Electronics, or any of our affiliates, business partners
and/or customers.
UPDATES TO THIS PRIVACY NOTICE
This Privacy Notice may be updated to inform you about changes in how we collect and process your information in
SmartThings or changes in relevant laws and regulations. The date when the document was last updated is shown at the top
of this Privacy Notice.